Tiffany & Co.

  • Assistant Manager - Customer Service - Collins Street

    Location AU-VIC-Melbourne
    Req #
    38858
    Category
    Customer Service
  • Overview

    The Blue Box.

    Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.

    Our iconic Collins Street, Melbourne Boutique is now seeking an Assistant Manager - Customer Service to effectively oversee the day to day activities of the customer service department, including: customer repairs, servicing orders, call enquiries and customer correspondence. Support and exemplify the company standard of offering excellent one-to-one service by utilizing consultative selling tools, product knowledge and proactive follow up for building and re-building customer relationships.

    Responsibilities

    Style your days in a world of luxury.

    For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

     

    The Customer Service Supervisor, reporting to the Market Director - Melbourne CBD, will become an active member of store management team to support the initiatives and efforts of the Collins Street store and Tiffany & Co. Responsibilities include but are not limited to:

     

    • Ensure customer inquiries, repair and service orders are handled professionally and efficiently.
    • Perform and coordinate merchandise cleaning and servicing for customers.
    • Assume manager-on-duty responsibility, including approvals in absence of sales management. 
    • Assist on the sales floor and customer service window as required. 
    • Administration and financial processes, including; assisting in sales audit accounting, invoicing of accounts payable transactions, preparation of post-sale valuations and insurance correspondence. 
    • Act as the primary liaison between customer service and internal stakeholders. 

     

    In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

    Qualifications

    Blue Box. White Ribbon. That’s a wrap.

    The successful candidate will have a minimum of two years retail sales experience within a customer -focused environment. We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!

    We are seeking:

    • A Blue Box Enthusiast.
    • Demonstrable 2-3 years management experience with a process driven nature and excellent attention to detail.
    • Solid attention to detail and problem solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence
    • Strong interpersonal and communication skills with the ability to work with a diverse client base and collaborate with colleagues.
    • Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.

     

    An inspired career is life’s best accessory.

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