Tiffany & Co.

  • Customer Service Manager - Sydney Flagship

    Location AU-NSW-Sydney
    Req #
    Customer Service
  • Overview

    This is Tiffany... reimagined 


    Our Sydney Flagship is re-launching; set to be the ultimate luxury shopping destination! It will be an exciting place of luxury, style and sophistication that is synonymous with New York. 


    Want to be part of the next generation luxury jeweller? We are now seeking an Customer Service Manager to effectively oversee the day to day activities of the customer service department, including:customer repairs, servicing orders, call enquiries and customer correspondence. Support and exemplify the company standard of offering excellent one-to-one service by utilizing consultative selling tools, product knowledge and proactive follow up for building and re-building customer relationships. 


    Style your days in a world of luxury.

    For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

    The Customer Service Manager reporting to the Sydney Market Director, will become an active member of store management team to support the initiatives and efforts of the Sydney Flagship Boutique and Tiffany. Responsibilities include but are not limited to:


    • Ensure customer inquiries, repair and service orders are handled professionally and efficiently.
    • Perform and coordinate merchandise cleaning and servicing for customers.
    • Assume manager-on-duty responsibility, including approvals in absence of sales management. 
    • Assist on the sales floor and customer service window as required. 
    • Administration and financial processes, including; assisting in sales audit accounting, invoicing of accounts payable transactions, preparation of post-sale valuations and insurance correspondence. 
    • Act as the primary liaison between customer service and internal stakeholders. 


    In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.


    Blue Box. White Ribbon. That’s a wrap.


    To have a career with Tiffany & Co. makes you a special part in a story of legendary beauty with freedom, wit and joy that has evolved over 180 extraordinary years.


    The successful candidate will have a minimum of two years retail sales experience within a customer -focused environment. We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!

    We are seeking:

    • A Blue Box Enthusiast.
    • Demonstrable management experience with a process driven nature and excellent attention to detail.
    • Solid attention to detail and problem solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence
    • Strong interpersonal and communication skills with the ability to work with a diverse client base and collaborate with colleagues.
    • Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.


    An inspired career is life’s best accessory.


    This is Tiffany.....reimagined 

    Follow us on Instagram @blueboxcareersanz  



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed