Tiffany & Co.

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Operations Coordinator - Bondi Junction

Operations Coordinator - Bondi Junction

Req # 
33484
Location 
AU-NSW-Bondi Junction
Category 
Customer Service

More information about this job

Overview

The Blue Box

 

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world’s most recognisable luxury brands.

 

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Bondi Junction Boutique is looking for a passionate and solutions driven professional to join the team as a Operations Supervisor. This position is the central point of customer service for all queries relating to customer repairs, servicing orders, call enquiries, customer correspondence and general administration to support internal departments.

Responsibilities

A career as unique as you are

 

At Tiffany & Co., we take pride in delivering a customer service experience like no other. Every interaction you have with a customer - before, during, or after a sale - is an opportunity to delight that customer and build a long-lasting relationships with Tiffany & Co. We are passionate in ensuring that every customer feels special and that Tiffany is part of their lives - a place they want to return again and again.

 

The key responsibilities for the Operations Supervisor include but are not limited to:

  • Oversee the process for fulfilling all customer service and repair orders

  • Perform and coordinate merchandise cleaning and other on the spot servicing for customers

  • Ensure all customer inquiries are handled professionally and efficiently 

  • Support the initiatives and efforts of the store and Tiffany by actively working across all operational areas
  • Assist on the sales floor or in merchandising as required including POS functions

  • Partner closely with store management and ensure all back of house staff work together seamlessly and cross functionally

In return, Tiffany & Co. offer their team excellent training and development, generous employee discounts, and with growth in the horizon for 2017, the opportunity for career development. 

 

Qualifications

Blue Box. White Ribbon. That’s a wrap.

 

The successful candidate will have a minimum of 2 years retail supervisory/management experience within a customer -focused environment. Be it Retail, Hospitality or Aviation…We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential! 

 

We are seeking:

  • A Blue Box Enthusiast.
  • 2 years retail supervisory experience, ideally within the jewelry industry or a customer service environment
  • Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
  • Flexibility to work retail trading hours, including weekdays and weekends, late nights and holidays
  • Able to demonstrate strong multi-tasking and problem solving skills
  • A passion for delighting customers with your service.

The next in the process is for you to complete a pre-hire assessment, in which you will be e-mailed the link after submitting your application.

 

An inspired career is life’s best accessory.