Tiffany & Co.

Customer Service Coordinator - Collins Street

AU-VIC-Melbourne
Req #
32768
Category
Retail (Sales & Operations)

Overview

The Blue Box

 

Since 1837, Tiffany & Co. has been renowned worldwide as the premier Jewellery destination. Showcasing our heritage of design innovation and outstanding service, Tiffany & Co. is now truly a global brand with operations in the Americas, Asia-Pacific and across Europe.

 

We now have an exciting opportunity for a Customer Service Coordinator to join our flagship Collins Street Boutique. In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post sale offerings and customer correspondence.  

Responsibilities

Style your days in a world of luxury.

 

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

 

In your role you will:

  • Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company’s service quality standards using the approved Tiffany & Co. process guidelines and procedures.
  • Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
  • Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
  • Provide the highest standard of customer follow-up to support the development of client relationships.

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

Qualifications

Blue Box. White Ribbon. That’s a wrap.

 

The successful candidate will have a minimum of two years sales experience within a customer -focused environment. Be it Sales, Retail, Hospitality or Aviation…We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!

 

We are seeking:

  • A Blue Box Enthusiast.
  • Solid attention to detail and problem solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence
  • Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
  • Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.
  • Candidates with a bi-lingual capability are encouraged to apply.

An inspired career is life’s best accessory.

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